REGISTRATION & CANCELLATION POLICY
DEPOSITS
Level 1: program requires a $500 deposit to ensure placement; $175 of this deposit is non-refundable. There is a $75 non-refundable application processing fee for our Level 1 Training Program.
Level 2: The Level 2 program requires a $500 deposit to ensure placement; $250 of this deposit is non-refundable.
Level 3: The Level 3 online training requires a $150 non-refundable deposit to ensure placement.
REFUND POLICY
Our refund policy is mandated by the Bureau for Private Postsecondary Education. Tuition will be refunded on a pro-rated basis. There will be no refunds after the student attends 60% of the program. We reserve the right to increase tuition fees from year to year without prior written notice. Please contact the Tamalpa office if you have questions regarding tuition fees.
If Tamalpa Institute has to cancel a training program, due to unforeseen circumstances, including low enrollment, notice will be provided at least 3 weeks in advance of the program start date and a full refund of tuition paid by student will be issued.
Effective April 1, 2024, the Student Tuition Recovery Fund (STRF) assessment rate changed from two dollars and fifty cents ($2.50) per one thousand dollars ($1,000) of institutional charges to zero dollars and zero cents ($0) per one thousand dollars ($1,000) of institutional charges. California residents do not have to pay an additional fee towards the Student Tuition Recovery Fund for our Level 1, Level 2, and Level 3 trainings. (see below)
A $15 fee will be charged for wire bank transfers.
CANCELLATION POLICY
Notice of Students Rights
- The student has the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session or the seventh day after enrollment, whichever is later. Cancellation shall occur when student gives written notice of cancellation to: Director, Tamalpa Institute, 734 A Street, San Rafael, CA 94901. You can do this by mail, hand delivery, or email. The written notice of cancellation, if sent by mail, is effective when deposited in the mail properly addressed with postage prepaid. Read the Cancellation Policy in your School Catalog or Enrollment Agreement for a full explanation of your cancellation rights and responsibilities. If you have lost your School Catalog or Enrollment Agreement copy, ask the school for a copy.
- After the end of the cancellation period, you also have the right to stop school at any time, and you have the right to receive a refund for the part of the course not taken. Your refund rights are described on your Enrollment Agreement. If you have lost your Enrollment Agreement, please ask the school for a description of the refund policy.
- If the school closes before you graduate, you may be entitled to a refund. Contact the Bureau for Private Postsecondary Education at the address and telephone number printed below for information: Bureau for Private Postsecondary Education (BPPE)
1747 N. Market Blvd, Suite 225
Sacramento, CA 95834
Phone number: 916.574.8900
Toll-free number: 888.370.7589
Fax number: 916.263.1897
Website: www.bppe.ca.gov - If you have any complaints, questions, or problems which you can not work out with the school, write or call the BPPE at the above address and phone number.
Annual Report, School Performance Fact Sheet and Catalog
This information is available here: BPPE Documentation for California Students.
Student Tuition Recovery Fund*
(a) The fund exists to relieve or mitigate economic losses suffered by a student in an educational program as defined in section 94837 of the Code at a qualifying institution, who is or was a California resident or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, paid the assessment, and suffered loss as a result of any of the following:
(1) The closure of the institution;
(2) The institution’s failure to pay refunds or charges on behalf of a student to a third party for license fees or any other purposes, or to provide equipment or materials for which a charge was collected within 180 days before the closure of the institution;
(3) The institution’s failure to pay or reimburse loan proceeds under a federally guaranteed student loan program as required by law or to pay or reimburse proceeds received by the institution prior to closure in excess of tuition and other costs;
(5) The student’s inability to collect a judgment entered against a qualifying institution for a violation of the Act, subject to all of the following:
(A) The student has reasonably tried, and failed, to collect on the judgment. The Bureau will determine the reasonableness of the effort on a case-by-case basis;
(B) The Bureau receives the student’s application within 4 years from the school’s closure;
(C) The student has not received reimbursement or forgiveness from any other source.
(b) A student whose total charges were paid by a third-party payer is not eligible to make a claim.
ATTENDANCE, LEAVE of ABSENCE, ASSESSMENT AND GRADING POLICIES
Students are expected to attend classes as scheduled as they would be expected to be present for work. Absences and tardiness will be recorded. Students failing to maintain satisfactory attendance will be counseled by the Director. If attendance fails to improve, the school director, acting at the discretion of the school management, may dismiss a student for unsatisfactory attendance. Re-admittance may be permitted if the cause of unsatisfactory attendance has been corrected. Makeup class work may be arranged by the student with approval of the instructor.
The progress or grading system by which a student can be evaluated and compared with another taking the same course is Pass / Fail. A certificate of completion will be issued upon satisfactory completion of the course. It is expected that you attend all sessions unless there is an emergency. Each day has its own unique life in the training, and the work, as we present it, is developmental so each day leads specifically into the next. Also, as an important member of a group learning environment, your absence will be felt. If you must miss a session or a day, inform the office and inform another group member who will give this information to the teacher. The information below specifies the minimum attendance requirements for each training:
For all Level 1 and Level 2 Training Programs
Students must attend 90% of the total hours in each level in order to graduate.
Leave of Absence
Students enrolled in our training programs are permitted to take a leave of absence that amounts to a maximum 15% of the total amount of hours of each program. If a students exceeds this maximum, he or she will be advised to leave the program and re-apply for the next training. Refunds are prorated.
COMPLAINT PROCEDURES
If a student has a problem with a teacher or another student, he/she should first address the issue with the appropriate party. If a satisfactory resolution is not met, an active listening session between the parties with a mediator will be held upon request.
If a student has a problem with the training program the student should deliver a verbal or written statement of his/her complaint to the office which will be reviewed and answered by the Assistant Director, within one week of the complaint.
If complaints are not resolved satisfactorily, students can appeal to the Bureau of Private Postsecondary Education (BPPE). See address and phone above.
LIBRARY
An online library has been developed on the online Moodle platform, which all students have access to. This online library contains articles, theses, papers written by graduates, and other documents on the topic of expressive arts and related fields. The online library also contains scores and media archives that students and graduates may find useful in their studies.
STUDENT RECORDS
For students enrolled as of March 2020, Tamalpa Institute maintains graduate records electronically. For students enrolled prior to March 2020, and have graduated within the past 5 years, all records are stored electronically except for Enrollment Agreements and SPFS; signed Enrollment Agreements and signed SPFS are stored at the Tamalpa office: 734 A Street, San Rafael, CA 94901. These records, including Transcripts and Enrollment Agreements are available electronically upon request. If a graduate has graduated over 5 years ago only copies of the transcripts are retained. Tamalpa requests that students make copies of all their records submitted to Tamalpa for their own personal use.
INTERNATIONAL APPLICANTS
As of March 2020, Tamalpa Institute training programs are only offered online. International applicants are welcome to apply for our trainings, however, please note that our online, interactive sessions take place live from 9:00am – 4:15pm Pacific Time and that we give preference to applicants residing within the Americas so that they can easily attend these sessions. We ask that international applicants residing outside of the Americas consider how the time difference will impact their ability to attend the live, online sessions before applying.
Tamalpa Institute does not offer student visas for our training programs.
